Frequently Asked Questions about ILLiad
The University of Akron University Libraries Interlibrary Loan System
What is ILLiad?
ILLiad is the electronic system used to request an item through Interlibrary Loan. Libraries use ILLiad to share materials such as books and articles. ILLiad can help you locate books and media that are not available on OhioLINK and articles that are not part of UA's online subscriptions.
How do I login to ILLiad?
- Students, faculty, and staff will need to create a username and password. Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. Your password also can be anything you like. The password you set is stored in an encrypted file. If you forget this password please contact Document Delivery Services at 330-972-6275 for assistance.
- Corporate affiliates will need to contact Jo Ann Calzonetti at 330-972-8196 for initial account setup prior to logging on.
- Community borrowers do not have access to ILLiad at this time.
I need an article, can you send it to me?
The UA libraries have a growing number of articles available online. You will want to search the "E-Journals" section of the UA Libraries catalog for the journal's title before placing a request through ILLiad. If you have never searched for journals in our catalog, you may find this tutorial helpful.
If the article is not available online, please request it via the article request form. The more citation information that you can provide, the more likely it is that we will be able to fill your request quickly and accurately.
How do I access my articles?
- Logon to ILLiad.
- On the main menu, choose "View/Download Electronically Received Articles." This will give you a list of all items that you have waiting to view or download.
- You have 30 days to retrieve your articles. If you have accidentally deleted an article please contact Document Delivery Services at 330-972-6275.
- Articles will be in PDF format. You may need the newest version of Adobe Acrobat Reader to view/open these files. This software is available free of charge from Adobe Systems, Inc.
I need a book, should I use ILLiad or OhioLINK?
The first step would be to check the UA catalog. If you cannot find the book you need in the UA catalog, then you can pass through to the OhioLINK catalog. If you cannot find it on OhioLINK, or all of the copies are unavailable, then you can pass through once more to the Search Ohio catalog. If the item is still not found, please place an ILLiad request. ILLiad requests for items that are available locally, or through OhioLINK or Search Ohio, will be cancelled.
How do I renew my books and media items?
Interlibrary Loan items can usually be renewed online by logging in to ILLiad. and selecting �View/Renew Checked Out Items.� Books checked out through ILLiad will not show on your UA Libraries Account.
If the band states �No Renewals,� then no renewals will be allowed for that item. If you encounter any problems or error messages contact Document Delivery Services at 330-972-6275. Please note that Document Delivery cannot renew your UA and OhioLINK books, but you are able to do that through your UA Libraries Account.
I am a student, what are my privileges?
Students can request books, articles, and media through ILLiad. Articles will be delivered electronically. Please designate either Bierce library or the Science library as your "perferred loan delivery" location for books and media during the registration process.
I am faculty or staff, what are my privileges?
Faculty and staff members can request books, articles, and media through ILLiad. Articles will be delivered electronically. Please designate either Bierce library, the Science library, or your department as your "perferred loan delivery" location for books and media during the registration process. If you choose your department, please make sure that you have a delivery permission slip on file with the Circulation desk.
I am a corporate affiliate, what are my privileges?
Corporate privileges vary by contract. Please contact Jo Ann Calzonetti at 330-972-8196 for questions regarding your specific account.
Why don't I see all of my older requests when I look at my request history?
History may be deleted due to software transitions or cleanup procedures. It is recommended that you back-up the request information that is important to you outside of ILLiad. If you need information that is no longer available contact Document Delivery Services at 330-972-6275 to see if it can be recovered and/or your requests reordered.
What does the status next to my request mean?
The status tells you what is happening with your your request(s).
|Awaiting Borrowing Scanning||The item has been received and the Document Delivery staff will scan and then deliver an electronic copy to the user.|
|Awaiting Conditional processing||A lending library has placed a "condition" on this request and has sent us a message asking us to clarify our request, or is asking if we are willing to comply with special conditions such as restricted use, and cost before they will lend the item.|
|Awaiting Copyright Clearance||The article requested must be reviewed to determine if any copyright fees need to be paid. These fees are paid by the library.|
|Awaiting Customer Contact||The requested item has arrived from the lending institution and is being processed, but the notification e-mail to the customer is awaiting sending.|
|Awaiting Customer Response||An e-mail has been sent to the customer from the Document Delivery staff and we are awaiting a reply. Processing of the request will be delayed until a reply is received.|
|Awaiting Document Delivery Scanning||The item has been located and retrieved from the collection. The document is waiting to be scanned and saved as a PDF file for electronic delivery to the customer.|
|Awaiting Extensive Searching||The requested item could not be identified during the initial search. Sometimes the item can be located, but no lender found. More extensive searching will now be done to identify the item and/or lenders.|
|Awaiting Overdue Notice Processing||The item has been checked out to a user and is now overdue. Often the lending institution has informed the Document Delivery staff that the item is overdue. The user may have received at least 2 overdue notices at this point and may be blocked from using ILLiad and checking out materials from the library.|
|Awaiting Post Receipt Processing||The requested item has been received in ILLiad, but has not yet been processed for delivery to the requester.|
|Awaiting Recall Processing||This status indicates that the lending library wants their book back immediately, regardless of the due date. Most recall notices are based on users needs at the lending library. Other recall notices occur when an item becomes overdue. Remember these are not University of Akron materials. When we borrow from other libraries, we agree to their conditions and policies.|
|Awaiting Receipt Verification Processing||The item has been ordered and received from a lending institution. Document Delivery staff must now verify receipt of the item and ensure its quality and completeness.|
|Awaiting Request Processing||This request has gone through the copyright clearance process, if necessary. It is now ready to be searched and filled by our library or requested from potential lenders.|
|Awaiting Return Label Printing||This item has been returned by the user. It is currently waiting return processing so that it can be returned to the lending institution. It is at this point that the user is no longer liable for the ILL material.|
|Awaiting Unfilled Processing||The requested item was not filled by any of the possible lending libraries for various reasons. We will identify additional potential lenders and send the request again unless the user "Need By" date has expired. We will also determine whether to resubmit the request based on the reasons given by lenders for not filling the request. If cancelled, the cancellation notice sent to the user will briefly explain why the request was unfilled.|
|Cancelled by Customer||The library user cancelled this request and no longer requires the requested item.|
|Cancelled by ILL Staff||A member of the Document Delivery staff cancelled the request. ILLiad sent an e-mail to the user explaining why the item was cancelled. Reason for canceling requests may be viewed by logging on to your ILLiad account, clicking the "Cancelled Requests" link, and looking at the detailed information for the cancelled item.|
|Checked Out to Customer||The requested ILL item has arrived, been processed by the Document Delivery staff, and checked out to the user. Until the item status changes to "Check In", the customer is responsible for the item. Users may view these items by logging on to their ILLiad accounts and clicking "View/Renew Checked Out Items".|
|Customer Notified via e-mail||The requested item has arrived, been processed by the Document Delivery staff, and the customer has been notified of its availability via ILLiad's automated e-mail.|
|Delivered to Web||The requested item has arrived, been processed by the Document Delivery staff, and been posted to the requesting user's personal ILLiad page, where it may be viewed and/or downloaded electronically using Adobe Acrobat.|
|Document Delivery Article Scanned||The article has been retrieved from the collection and scanned to create a PDF file for electronic delivery to the user.|
|In DD Stacks Searching||This item is available and is being retrieved from the stacks.|
|In Electronic Delivery Processing||The item has been received in electronic format from a lending institution and is waiting for Document Delivery staff to examine it, check it in, and send to the user.|
|Item Checked In||The item was borrowed from another library, returned by the user, and checked in by the Document Delivery staff. It is now ready for return processing.|
|Item Returned||The item has been returned to the lending institution.|
|Request Finished||The entire request process has been successfully completed. Requests with this status are archived under "Request History" in your ILLiad account.|
|Request in Processing||This request is being processed at this time.|
|Request Sent||This request has been sent to possible lenders and we are waiting for the item to be shipped to us. ILL requests remain at this level until the Document Delivery staff changes the status after receiving the item. Each appearance of this status for the same requested item represents the number of times your request has been submitted to lending libraries. The number of request submittals is determined by your "Need By" date, the reasons libraries denied our request, and the number of available lenders.|
Who do I contact if I have problems with or questions about ILLiad?
Document Delivery Services
What are the hours of operation for Document Delivery Services?
Document Delivery Services is available from 8:00AM to 4:30PM Monday through Friday on the third floor of Bierce Library, Rm. 361.